Account Manager

Remote

Full-time

$85,000 – $105,000 USD (base) + commissions

Description

Own strategic relationships with MSO, ISP, utility, and enterprise clients—driving renewals, expansions, and customer satisfaction across nationwide fiber, HFC, and small-cell programs. Partner cross-functionally (Engineering, NOC, Field Ops) and leverage our AWiPS platform to surface insights, protect SLAs, and deliver measurable outcomes. Remote, with occasional client travel.

Key Responsibilities

Own post-sale relationships, QBRs, health checks, and executive alignment

Drive renewals and expansions; build multi-year account plans and forecasts

Translate customer goals into scoped SOWs and delivery roadmaps

Coordinate with NOC/Engineering/Field Ops to maintain SLA and solve escalations

Leverage AWiPS dashboards to surface trends, risks, and capacity signals

Collect Voice-of-Customer; inform product/operations improvements and case studies

Requirements

4+ yrs B2B account management in telecom/broadband, MSO, or network services

Working knowledge of fiber/PON, DOCSIS, and access/transport concepts

Proven track record achieving renewal/expansion targets and net revenue retention

Fluency in SOW/MSA/SLA mechanics; comfortable with pricing and margin analysis

CRM proficiency (Salesforce/HubSpot) and data-driven reporting skills (Excel/Sheets)

Excellent written client comms (QBR decks, incident/health reports); travel up to 15%

Benefits & Perks

100% remote + home-office & fiber-internet stipend

Comprehensive medical/dental/vision; 401(k) with 5% company match

Quarterly commission/bonus plan tied to NRR and CSAT

Annual learning budget and industry event travel

25 days PTO + 10 company holidays

Apply for this Position

Position

Account Manager

Location

Remote

Salary Range

$85,000 – $105,000 USD (base) + commissions

Apply via Email

HR Contact

acctmgr@amtecinc.net

Questions?

For questions about this position or the application process, feel free to reach out to our HR team.

acctmgr@amtecinc.net

✓ Equal Opportunity Employer

Amtec is committed to diversity and inclusion in the workplace.